Privacy Policy — 395bet

When you interact with the 395bet platform — whether by registering an account, making a deposit, placing a wager, or contacting our support team — we collect certain categories of personal information. The nature of the information collected depends on the action you take and the features of the platform you use.

Information You Provide Directly:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and a chosen username and password when you create your 395bet account.
• Identity verification documents: National Identity Card (NID), passport, or driving licence submitted during the KYC process. For address verification, a recent utility bill or bank statement may also be required.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), or card details (Visa, Mastercard) used to process deposits and withdrawals. Full card numbers are not stored by 395bet — payment card transactions are processed through PCI-DSS compliant third-party payment processors.
• Support communications: The content of messages, emails, or live chat conversations you initiate with the 395bet customer support team, including any attachments you provide.

Information Collected Automatically:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Session and usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the 395bet platform.
• Transaction logs: A full record of all deposits, withdrawals, bonus activations, and wagers associated with your account, including timestamps and amounts in BDT.
• Geolocation data: General geographic location derived from your IP address, used to assess platform access eligibility and to comply with any applicable jurisdictional restrictions.

395bet processes your personal data only for legitimate, specified purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The primary purposes for which we use your information are set out below.

You may opt out of marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions included in any marketing email. Opting out of marketing communications does not affect the processing of your data for account management, transaction, and compliance purposes.

395bet does not sell or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors: Your payment details are shared with third-party payment processing partners — including mobile wallet operators (bKash, Nagad, Rocket, Upay) and card processing networks (Visa, Mastercard) — to the extent required to complete your deposit or withdrawal transactions. These partners process your data under their own privacy policies and applicable financial regulations.

Identity Verification Providers: Where 395bet uses a third-party KYC or identity verification service to assist with document checking or age verification, your identification documents may be shared with that provider for the sole purpose of completing verification. Such providers are contractually bound to process your data only for the specified verification purpose.

Game Technology Providers: Game studios and live casino providers — including Evolution Gaming, Pragmatic Play, and Ezugi — may receive anonymised session data necessary to deliver their games through the 395bet platform. These providers do not receive personally identifiable information beyond what is technically required for game delivery.

Legal and Regulatory Obligations: 395bet may disclose your personal data where required to do so by applicable law, court order, or regulatory authority, or where disclosure is necessary to protect the rights, safety, or property of 395bet, its players, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of 395bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address if such a transfer results in a material change to how your data is handled.

The 395bet platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session when you are logged in, and to gather anonymised analytics data that helps us improve the platform experience.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the 395bet platform to function. They enable core features such as secure login sessions, account access, and transaction processing. The platform cannot operate without these cookies, and they do not require your consent.
• Analytics Cookies: We use anonymised analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues arise. This data is aggregated and does not identify individual players.
• Preference Cookies: These cookies remember your settings and preferences — such as your preferred language or display settings — so you do not need to reconfigure them on each visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including account takeover attempts and unusual login patterns from unrecognised devices.

395bet does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling tools. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the platform and may prevent you from accessing your account.

395bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The retention periods we apply reflect the operational and legal requirements of running a licensed gambling platform.

• Account data: Retained for the lifetime of your account and for a minimum period of five years following account closure, in accordance with anti-money laundering record-keeping standards.
• Transaction records: Deposit, withdrawal, and wagering records are retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements.
• KYC and identity documents: Retained for the period your account is active and for five years following account closure or the completion of the last transaction, whichever is later.
• Support communications: Email and chat records are retained for up to three years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preferences: Records of your marketing consent or opt-out status are retained indefinitely to ensure we can demonstrate compliance with your stated preferences.
• Self-exclusion records: If you self-exclude from 395bet, a record of your exclusion is retained for a minimum of seven years to prevent inadvertent re-registration during the exclusion period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and platform improvement purposes.

395bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

Technical Measures:

• All data in transit between your device and the 395bet platform is encrypted using TLS 1.2 or higher.
• Player passwords are stored using one-way cryptographic hashing algorithms — plain-text passwords are never stored.
• Payment card data is handled exclusively by PCI-DSS compliant payment processors; raw card numbers are never stored on 395bet servers.
• Access to production systems and player databases is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
• Regular security assessments and vulnerability scanning are performed on the platform infrastructure.

Organisational Measures:

• All 395bet staff with access to personal data are bound by contractual confidentiality obligations.
• Internal data access is logged and audited on a regular basis.
• A documented incident response procedure is in place to detect, investigate, and respond to data security events in a timely manner.

While 395bet employs robust security practices, no online platform can guarantee absolute security. If you suspect that your account has been compromised or that your data has been accessed without your authorisation, please contact the support team immediately at [email protected] so that appropriate action can be taken.

395bet respects your rights with respect to your personal data. The following rights are available to you as a player on the platform. To exercise any of these rights, contact the 395bet data team at [email protected] with a clear description of your request and sufficient information to identify your account.

• Right of Access: You may request a copy of the personal data that 395bet holds about you. We will provide this in a structured, readable format within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (e.g., name changes) may require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer needed for the purposes for which it was collected, subject to overriding legal retention obligations (such as the five-year AML record-keeping requirement described in the Data Retention section above).
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while you contest the accuracy of the data or while a complaint is being investigated.
• Right to Data Portability: Where processing is based on your consent or is necessary to perform a contract, you may request that your data be provided to you in a machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object to Marketing: You have an absolute right to object to the use of your personal data for direct marketing purposes. Contact [email protected] or follow the unsubscribe link in any marketing message.

395bet aims to respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it.

395bet may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will update the effective date shown at the top of this document and, where the changes are significant, notify registered players via their registered email address.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal data. Your continued use of the 395bet platform after any update to this policy constitutes your acknowledgement of the revised terms.

If you have questions about this Privacy Policy, about how 395bet handles your personal data, or if you wish to exercise any of your data rights, please contact us at:

Email: [email protected]
Response time: Within 2 business days for general enquiries; within 30 days for formal data rights requests.
Hours: 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6), seven days a week.