Responsible Gaming at 395bet

395bet operates with a genuine commitment to responsible gaming. We understand that while the vast majority of our players in Bangladesh enjoy casino games, slots, cricket betting, and live casino entertainment as a leisure activity, a small number of individuals may develop problematic patterns of play. Our duty is to provide a framework of tools and support that empowers every player to stay in control.

Responsible gaming at 395bet is not a compliance checkbox — it is a core value that shapes how we design our platform, how we communicate with players, and how we respond when a player signals that they need help. We have invested in protective mechanisms that are simple to activate and effective in practice.

We ask every player to approach gambling honestly. Before you deposit, ask yourself whether you are gambling for entertainment within a budget you can afford to lose, or whether you are gambling to recover previous losses, to escape stress, or to meet financial needs. If the answer is the latter, please read this page in full and make use of the tools available to you.

395bet applies mandatory Know Your Customer (KYC) checks to all registered accounts. These checks require players to submit a government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — that confirms their date of birth. Accounts where age cannot be confirmed will be restricted from depositing and withdrawing until verification is complete.

If you are a parent or guardian and you believe a minor in your household has accessed the 395bet platform, please contact us immediately at [email protected]. We will investigate the account, freeze any funds, and close it promptly. We take reports of underage access extremely seriously.

Protecting minors at home: We encourage parents and guardians to use parental control software to restrict access to online gambling sites on shared devices. Standard parental filtering tools available on most operating systems and browsers can be configured to block gambling-related content.

Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. It is characterised by a persistent, recurring urge to gamble despite negative consequences on finances, relationships, work, or mental health. Recognising the early warning signs is the first and most important step toward addressing the issue.

Ask yourself honestly whether any of the following describe your current relationship with gambling:

• You are spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• You find yourself gambling to recover money you have previously lost — commonly known as "chasing losses".
• You feel restless, irritable, or anxious when you try to cut back or stop gambling.
• Gambling is taking time away from work, study, family, or social activities that you used to value.
• You have borrowed money, sold possessions, or taken out loans to fund gambling activity.
• You have lied to family members or friends about the amount of time or money you spend gambling.
• You use gambling as a way to escape problems, stress, depression, or feelings of helplessness.
• You continue to gamble even after promising yourself — or others — that you would stop.

If you recognise two or more of these signs in yourself, we strongly encourage you to use the tools described in the sections below, or to contact our support team directly at [email protected]. You can also speak to a trusted person in your life about what you are experiencing.

395bet provides a suite of practical tools designed to give players direct control over their gaming activity. All of the following tools are available to every registered player and can be activated by contacting the support team at [email protected].

Managing how much you deposit is one of the most effective ways to keep your gambling within safe and enjoyable boundaries. 395bet allows players to set personalised deposit limits that reflect what they can genuinely afford to spend on entertainment.

How deposit limits work at 395bet:

• Daily limit: Sets the maximum amount you can deposit across a single calendar day (midnight to midnight Bangladesh Standard Time).
• Weekly limit: Sets the maximum total deposit amount across any rolling 7-day period.
• Monthly limit: Sets the maximum total deposit amount across a rolling 30-day period.

Limits apply across all deposit methods — whether you are depositing via bKash, Nagad, Rocket, Upay, or through your Bangladeshi bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or others). Once a limit is reached, further deposits will be declined until the period resets or the limit is adjusted.

Adjusting your limits: A request to lower a deposit limit takes effect immediately. A request to raise a limit is subject to a mandatory 7-day cooling-off period before the increase is applied. This deliberate delay is designed to prevent impulsive decisions made in the heat of the moment from undermining the control you have set for yourself.

To set or adjust your deposit limits, contact the 395bet support team at [email protected] with your username and the specific limit you wish to apply. Our team will confirm the change by return email.

Self-exclusion is the most powerful responsible gaming tool available on 395bet. When you self-exclude, your account is suspended for a defined minimum period — during which you cannot log in, deposit, place bets, or access the platform in any way. 395bet takes self-exclusion requests seriously and processes them without question or delay.

Self-exclusion periods available:

• 6 months — suitable for players who want a substantial break and time to reassess their gambling habits.
• 1 year — recommended for players who recognise a more persistent problem and need a longer period of abstinence.
• 3 years — for players who require a long-term commitment to stopping gambling entirely.
• Permanent (indefinite) — for players who have decided to stop gambling for good. A permanent self-exclusion cannot be reversed.

How to self-exclude: Send an email to [email protected] from your registered email address. State clearly that you wish to self-exclude and specify the period you are requesting. Our team will process the exclusion within 24 hours and send you a confirmation. During that 24-hour window, please avoid depositing or placing bets.

What happens during self-exclusion:

• Your account is locked and you cannot log in under any circumstances.
• All marketing communications to your email address and phone number are suspended immediately.
• Any pending withdrawal requests will be processed to your verified payment method.
• You will not be contacted by 395bet with re-engagement offers or promotional material during the exclusion period.
• Attempts to circumvent a self-exclusion by registering a new account are a breach of our Terms and Conditions. Any such accounts identified will be closed and any funds held pending review.

If gambling has begun to negatively affect your life — your finances, your relationships, your mental health, or your work — please know that help is available and that reaching out is the right thing to do. You do not need to be at crisis point to ask for support; the earlier you act, the easier recovery tends to be.

Contact 395bet Support: Our team is available via email at [email protected]. If you explain that you are concerned about your gambling, we will prioritise your message and connect you with our responsible gaming procedures immediately. We can activate a time-out or self-exclusion on your behalf, suspend your marketing preferences, and provide guidance on next steps. Response hours are 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6), seven days a week.

Talk to someone you trust: Sometimes the most important step is simply telling a trusted friend or family member that you are struggling. Problem gambling often flourishes in secrecy — breaking that secrecy is powerful. You do not need to have all the answers before you speak; just starting the conversation can make an enormous difference.

Seek professional guidance: Mental health professionals, counsellors, and social workers in Bangladesh are equipped to support individuals dealing with gambling-related difficulties. If your gambling has reached a point where it is causing significant harm, we encourage you to speak with a medical or mental health professional who can provide structured support tailored to your situation.

You may also find it helpful to keep a simple log of your gambling sessions — how long you played, how much you deposited, and how you felt before and after. Patterns often become clearer when they are written down, and that clarity can be the catalyst for change.

For players who enjoy gambling recreationally and want to keep it that way, the following practical habits will help ensure that 395bet remains a source of entertainment rather than stress.

• Set a budget before you play and treat it as money you are prepared to spend on entertainment — like a cinema ticket or a meal out. Once it is spent, stop playing.
• Never chase your losses. A losing session is a normal part of gambling. Trying to recover losses by depositing more is one of the most common ways recreational gambling becomes a problem.
• Take regular breaks. Step away from the platform at least once every hour. Use breaks to eat, hydrate, and check in with how you are feeling — emotionally and financially.
• Do not gamble when you are emotionally vulnerable. Gambling while stressed, anxious, grieving, or under the influence of alcohol or substances significantly increases the risk of making poor decisions and losing more than intended.
• Keep gambling in proportion. It should be one of many leisure activities in your life, not the central one. If you find that gambling is crowding out other activities you used to enjoy, that is a warning sign worth paying attention to.
• Use your account history. Log in to your 395bet account and review your transaction history regularly. Seeing your real deposit and loss figures in black and white is a grounding exercise that keeps spending visible rather than abstract.
• Remember that outcomes are random. Games on 395bet — including slots, live casino, and crash games — use certified random number generation. There is no strategy, system, or pattern that guarantees wins. Decisions made on that assumption will always lead to losses over time.
• Involve someone you trust. Let a family member or close friend know how much you budget for gambling each month. Accountability to someone you care about is one of the most effective informal controls available.